Archive for the ‘Small Business’ Category

I just got off to the phone, talking to my baby sister in PA/DE (she lives in PA about 4-5 miles from the DE state line and works in DE) They have 27 inches from the weekend blizzard and just got another 14 or so yesterday!

She expects to be home from work, she works at a nearby college, for the rest of the week. This got me thinking about Small Businesses and how they are affected by the local (geographical) weather.

Does YOUR small business have a WEATHER POLICY?

• Is it CLEARLY stated on your website?
   
• Can it be easily found? In other words, is there a clearly marked, direct link somewhere on all of the major pages of the site?
   
• If it is tied to a local policy, such as that you close if the local school system closes, have you provided a LINK to an online resource that would provide that information — such as the local school system website or the weather emergency listing for a local TV station?
   
• Have you CLEARLY identified WHAT School System you are referring to? Remember, with the internet you need to think GLOBALLY. Can an out of town visitor, trapped in your area because the airports are closed, easily figure out whether you will be open or closed?

I know that in my niche of Needlework, stitchers crawl out of the woodwork in bad weather to get to my local needlework shop, for fear that they will be trapped without a stitching project to work on.

I can easily imagine a stitcher in a local hotel, waiting for airport traffic to resume, making the effort to get to Meredith's (my LNS) to buy a new project, because she didn't bring one with her OR she finished it OR she can't work on it for some reason.

I am sure that many small offline businesses might have similar scenarios…

So, does YOUR small business have a WEATHER POLICY? Even if you aren't in an area that has snow, I am sure that you are affected by the weather or other events in some way, and having a policy in place is just good planning!

Sharing the Road to Success,

Tink

The last 4 weeks have been an interesting convergence of events…

I had several sites hacked… repeatedly.

I had to have one of my computer’s reformatted and a new Operating System installed.

I had the databases for a couple of sites crash (who knows why!).

I am still waiting to see the final outcome with one of my problem sites.

While living thru the whole process I have learned a LOT and I am in the midst of implementing changes based on those lessons.

Here are some of my hard earned but valuable lessons…

I am VERY happy with the advice and help from my computer support guys. An enthusiastic shoutout here to Freddie and Maria at Kentucky Trade!

I am happy with the timely help and respectful communication from my hosting company. HostGator Rocks! Thanks, guys!!!!

It is much less stressful to face potential disaster while saying *Gee, I am glad I…* rather than saying *Oops! I am sorry I didn’t…*

After spending so much time and effort writing my Survival Course, *Disaster-proof Your Online Business*, I am happy to be able to say, *Do as I DO*.

One of my dearest online friends took the time to help me evaluate the process and my actions and grade my strategies. I was pretty happy with the results.

The bottom line is… bad things will happen to your online business. Do the best you can to prepare for them, and accept that you can’t anticipate everything.

Having the various elements of my sites backed up on a regular basis was a god-send. It is much less stressful to contact the Support Desk at your hosting and be able to tell them that you have full backups available if they need them. (I am happy to say that the fates were with me and my backups were not necessary, BUT the important thing is… I had them available in a worst case scenario).

Do keep your information available in multiple media formats, when applicable. I talk about this in depth in *Disaster-Proof* and I provide both text file templates and spreadsheet templates. Over the last 4 weeks, there were many times when I found myself using BOTH formats.

Since the people who know me best sometimes accuse me of being overprepared, I will admit to wondering a couple of times if I was going overboard. I am now happy to say… No, I wasn’t! LOL

As I said at the beginning, I am still evaluating the process, so look for one or two more posts sharing my experiences.

Sharing the road to success,

Tink

I have posted another Cheat Sheet over at SurviveAndConquerOnline.

This one is a CORE Cheat Sheet on WHY it is SOOO important to use DIFFERENT companies for Hosting and Domain Registration.

Cheat Sheets are short reports that are focused on an important idea, method, technique, or resource. CORE Cheat Sheets are the Cheat Sheets that contain what I consider to be vitally important information regarding Online business.

The Cheat Sheets are only going to be available at SurviveAndConquerOnline for a short time, and then I’ll be moving them to my new Coaching web site. I have a lot more in the pipeline and will be adding about one per week for the forseeable future! LOL

Check out the Cheat Sheets here:

http://surviveandconqueronline.com/CheatSheets1.htm

Sharing the Road to Success!

Tink

I’ve been a busy bee! LOL

I have finished the make over at SurviveAndConquerOnline.com, the sister site for this blog. The two sites now have a new, but still unified, look.

This new version is based on the Gear logo and is a bit less hard edged than the original look I had. What can I say– I am a designer and I like to change the wallpaper and rearrange the furniture!

I have also been adding goodies — there is now an official Cheat Sheet page and the first three Cheat Sheets are available for you to download, read, and I hope, pass along to other busy business owners.

The Cheat Sheet policy is this… while the contents of each Cheat Sheet is copyrighted, you are welcome to send the files along to other motivated business owners, provided you pass along the file in its entirely and you make no changes to the content.

I have also started the Tool Room. This is in its beginning stages, but I have plans to add much more info and many more resources. Be sure and sign up for the SurviveAndConquerOnline SURVIVAL TIPS Newsletter, so you get notified as new resources are added.

Sharing the Road to Success,

Tink

One of the biggest barriers to Online success is applying Offline reasoning to Online situations– incorrectly.

Online marketing (and selling) is very complex and all of us are looking for ways to decipher its complexity. One tempting method is to look for parallels between the Offline and Online worlds and then apply that Offline reasoning to Online situations.

Now, as a former Theater Scene Designer, I was trained to use metaphor as a problem solving tool. Comparing apples to apples can be very effective, but in many cases, applying Offline reasoning to Online problems is more like comparing apples to screwdrivers.

What brought this to mind was hearing (third hand, I will admit) about a company that is planning on selling digital products online. OK… that is good. I sell digital products online and know that it is a viable business model.

What concerned me was hearing (again, third hand) that this company did not plan to show the book pricing until the item is added to the shopping cart.

As it was explained to me, the reason was that they were following the example of “real books” whose pricing is located either on the back or inside the front jacket, so viewing the price requires a little work.

Hmmmm… OK, let’s think about this…

I see this as faulty logic for three reasons. (Truth be told, I quit looking after these three, because I had other things I needed to do. LOL)

My thoughts —

Problem #1 – Following the example of “real books” only works if you understand WHY it is that way and your product and its selling mechanism are the same as “real books”.

With real books, putting the price on the back or inside the front jacket encourages the shopper to pick up the books. Many times this leads to looking more closely at the book, opening it and reading an excerpt, looking at the table of contents, the index, or, better yet, any illustrations.

The potential customer is interacting with the book, building a relationship with the book, and once that happens is more likely to want to give it a good home (meaning purchase it, for any of you poor souls who are not *book people* … smile…)

With a digital product, displayed online, this won’t happen…

While a digital product may have the same intellectual content as a physical printed version, the differences in its physical manifestation – it is a file on a computer, not a physical book– make this an excellent example of comparing apples to screwdrivers.

Problem #2 – Pricing on digital products can vary greatly.

With a physical product, it is easy to guess a ballpark price.

I don’t expect to pay the same for a beat-up second hand paperback book as I would for the newest, large, lavishly illustrated and beautifully printed coffee table book.

Pricing digital products is much less obvious. Often it is difficult to separate the issues of physical creation and manufacturing costs from the value of the intellectual property that the digital product contains. As a result, it is very difficult to predict accurately what the product cost will be.

Problem #3 – Online purchasers are wary about being taken advantage of or scammed.

Many folks are not aware that it is safe to back out of a purchase even after you have products in an online shopping cart.

Many are afraid that simply starting the transaction will commit them. Will they be willing to start the process, simply to find out the price? I doubt it!

One of the most important elements of successful online selling is creating customer comfort and trust. For that reason, it is important that an online merchant provide open and comprehensive information about a transaction BEFORE the transaction begins. This includes information such as a detailed description of the item, photograph of the item (if applicable), the format/size of the item, shipping charges, exactly how the transaction will take place AND the product’s price!

I believe that asking the customer to start the transaction before establishing the price is a poor marketing strategy.

Thinks of how differences between countries and cultures can affect business. In some parts of the world, black is the color of mourning, in others, white is worn to honor the dead. To someone wishing to show proper respect, wearing the wrong clothing can send a disrespectful message nonetheless.

There are many knowledgeable Offline business people who are moving Online and bringing with them a wealth of knowledge and breadth of experience from which all of us benefit.

The danger lies is in NOT recognizing that Online is a very different universe than Offline. It is important to learn about this new Online world before incorrectly applying business principles from the old Offline world.

Sharing the Road to Success,

Tink